Refund Policy

At Goglownz.com, we understand that sometimes a product may not meet your expectations or needs. That's why we have a straightforward and customer-friendly refund policy in place.

If you are not completely satisfied with your purchase, you may request a refund within 7 days of receiving your order. We want to ensure that you have ample time to try out our skincare products and see the results for yourself.

To initiate a refund, simply contact our customer support team via email or phone. Please provide your order number and a brief explanation of why you are requesting a refund. Our team will review your request and guide you through the process.

It's important to note that we can only process refunds for products that are returned to us in their original condition. This means that the product must be unopened, unused, and in its original packaging. We cannot accept returns or issue refunds for products that have been opened or used due to hygiene reasons.

Once we receive the returned product and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 5 business days for the refund to reflect in your account.

If you received a damaged or defective product, please contact us immediately upon receiving your order. We will arrange for a replacement or refund, depending on your preference.

Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund amount.

For any further questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products.